PRIVACY POLICY

resolvewell.co (“we” and “our”) are committed to protecting and respecting the privacy of our customers (“you”). We are committed to ensuring that the information we collect about you or on your behalf remains secure and protected. Personal information is only collected, used, and disclosed by resolvewell.co on an “as needed basis” and in accordance with applicable privacy laws. This policy (the “Privacy Policy”) describes our personal information collection and management practices.

The Privacy Policy is intended to disclose and address how we collect, use, protect or otherwise handle ‘Personally Identifiable Information’ (PII) you provide to us as a user of  www.resolvewell.co (the “Website”). PII, as used in Canadian privacy law and information security, is information, such as a name or mailing address, that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

You agree to this Privacy Policy, in its entirety, when you: (a) access or use this Website; (b) register with the Website; (c) place an order; (d) agree to receive e-mail from us by indicating consent on the Website or via any other means; (e) provide any Personally Identifiable Information (PII); (f) sign up to receive offers for free samples, products or discounts; or (g) register for one of our promotions.

Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle personal information. If you have any questions or concerns regarding this Privacy Policy, please direct them to hello@resolvewell.co.

Notification by Our Website

We will notify each user of the following:

  • What personal information of yours or a third party is collected from you by our Website
  • The name of the organization collecting such information
  • How the information is or may be used
  • With whom the information may be shared
  • What choices are available to you regarding the collection, use and distribution of such information
  • The security procedures that are in place to protect against the loss, misuse or alteration of the information which is under the control of our Website
  • How you can correct any inaccuracies in the information you provide

Information Collection And Use

We collect information when you:

  • Register
  • Fill out a form
  • Subscribe to a newsletter
  • Place an order

What personal information do we collect?

While you visit our Website, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and/or order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have
  • Improve our Website, store offerings, marketing and advertising efforts
  • Improve customer service
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information such as what was purchased, when it was purchased and where it should be sent
  • Customer information such as your name, email address, and billing and shipping information

Our team members have access to this information to help fulfill orders, manage customer service and support you.  Under compliance, you can request the erasure or deletion of your account and data by contacting hello@resolvewell.co.

Information We Automatically Collect Through Your Use of the Website

As you use the Website, certain information may also be passively collected. Through cookies, pixels, beacons, log files and other technologies, we may collect information about how you use the Website. By knowing about you, we can deliver more helpful information, programs, tools and advertisements. Please see the sections regarding cookies and opting out of tracking below for more information.

We:

  • Use “cookies” (tracking devices placed on your computer)
  • Honor “do not track” signals and do not use advertising when a “Do Not Track” (DNT) browser mechanism is in place
  • Utilize third-party behavioral tracking
  • Do not sell, trade or otherwise transfer personal information
  • Do not include or offer third-party products or services on our Website
  • Pursuant to the Canadian Online Privacy Protection Act, agree that users can anonymously visit our Website
  • Post changes to our Privacy Policy on our Privacy Policy Page

Cookies

A cookie is a text file stored on the user’s hard drive containing information about the user. The Website creates cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our Website. In addition, the use of a cookie on our Website will enable users to log on without having to re-enter their password on each visit and to fully interact with our Website. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our Website. Cookies placed by resolvewell.co Website are not tied to any personally identifiable information.

You may refuse/block the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the Website.

To keep track of cart data, WooCommerce makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes.  The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

No personal information is stored within these cookies.

Hosting & Payment

Our Wesbite is hosted by Amazon Web Services, Inc. (“AWS”). They provide us with the cloud infrastructure to host our Website and e-commerce store.

Your data is stored through Amazon Lightsail instances (data storage and databases). These are stored on a secure server behind a firewall. We regularly monitor and scan our site for any potential viruses and malware Threats.

We accept payments through Bambora. When processing payments, some of your data will be passed to Bambora, including information required to process or support the payment, such as the purchase total and billing information.  Bambora employs robust bank-level security and ultra-modern cryptography. Their platform is purpose-built to withstand worldwide compliance regulations.

We use cookies, web beacons, and other storage technologies from third-party partners such as Google for measurement services, and for marketing purposes. We anonymize the IP addresses processed by Google Analytics.

Our e-commerce platform is provided by the WooCommerce plugin.  WooCommerce never stores card details. Payment gateways also never store more than 4 digits of a card number if storing payment tokens for re-use.  Any Card details are saved on Bambora servers and not on www.resolvewell.co.

Third Party Advertising

Other websites display retargeted ads to our Website, on our behalf, across the Internet by the use of the services of advertising partners who collect non-personally identifiable information about your visits to our Website, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag which is industry standard technology used by most major websites. No personally identifiable information is collected during this process. If you do not want our advertising partners to collect this information, you may opt-out of their services. Opting out will not affect your use of our Website.

SMS Marketing

We value your privacy and the information you consent to share with regards to our SMS marketing service.  We use this information to send you text notifications and marketing offers, which may include review requests from us.  Data collected for SMS marketing will never be shared or sold to non-affiliated third parties.

According to Canadian law, any user may unsubscribe/opt out from our SMS marketing service by replying STOP, CANCEL, END or QUIT to any text message received from us, or texting STOP, CANCEL, END, or QUIT to 1-647-697-3230 at any time.

Third-Party Links

Occasionally, at our discretion, we may include links to third-party sites on our Website. These third-party sites have separate and independent privacy policies to which a user is subject. We have no responsibility or liability for the content, operations, and activities of these linked sites and are not responsible for the privacy practices of such other websites and we expressly disclaim any and all liability for the actions of third parties or licensees, including, without limitation, actions relating to the use and/or disclosure of personal information by such third parties or Licensees. We encourage our users to be aware of when they leave our websites and enter a third-party website and to read the privacy statements of each and every website that collects their personal information. Our Privacy Policy applies solely to information collected by our Website. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about any third-party sites linked to our Website.

Security

The security of your personal information is important to us.  To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All of the information transmitted through our Website is protected through secure socket layer technology (SSL, 2048-bit RSA Certificate).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security of our Website, you can contact us at hello@resolvewell.co.

Communications from Our Website

We occasionally send users of our Website information on products, services, special deals, newsletters and e-bulletins. Each user has the option to not receive these types of communications and may request to be removed from our email list(s) or to close his/her registered account (see section titled Choice/Opt-Out below) or unsubscribe from our newsletter and promotional emails by clicking/pressing on the unsubscribe button at the bottom of these emails.

Occasionally, it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email informing you of such service interruption. Generally, users may not opt-out of receiving these service-related communications. In addition, we communicate with our users on a regular basis to provide requested product information and regarding issues relating to their account via email.

Choice/Opt-Out

When purchasing a product, you are required to register.

According to Canadian law any user may unsubscribe from each e-newsletter, bulletin or other promotional e-mailing by clicking/pressing on the unsubscribe button at the bottom of these emails.

Collecting Information from Persons Younger Than 18 Years Of Age

Our Website is not directed or intended for persons under 18 years of age. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18 years of age, you should not register, provide personal information or access the Website.  If we later obtain knowledge that a user is under 18 years of age, we will take steps to remove that user’s personal information from our systems. If you are the parent or guardian of a child whom you believe has disclosed personal information to us, please contact us at hello@resolvewell.co so that we may delete and remove such child’s information from our systems.

Data Retention

We will retain your information for as long as your user account is active or as needed to provide you services, including fulfilling your orders. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at hello@resolvewell.co. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Changes in Use of Personal Information

Our Privacy Policy is subject to change. In the event of any change, we will provide notice of such change on our Website. If we want to use your personal information in a manner different from that stated to you at the time you provided such information to us, we will notify you of such change by posting notification of such change on our Website. At such time, you can determine whether you wish to allow us to use your information in this different manner. If you have opted out of all communication with our Website or have deleted or deactivated your account with us, then you will not be contacted and your personal information will not be used.

If you have any questions about this Privacy Policy, please contact us at hello@resolvewell.co.